Home MSink Link Program Courses 1:1 Services About MSing Link Book Blog

Got Questions?
I'm Here To Help!

FAQs

View the video associated with each question to learn the answer!

1. How do I sign in?
● https://www.loom.com/share/3a207199eded430283fbb0a9c080ecd8

2. How do I find my password?
● https://www.loom.com/share/8394ca35b9334abc82a7cd9aaee182cb

3. Where do I find my exercise calendars (pdf or excel documents)?
● https://www.loom.com/share/beb10c37f7e34383929123c933e5bbed

4. How do I find the exercise classes that are associated with the calendars/logs?
● https://www.loom.com/share/6e00e6c016814b028265629dbd31a26b

5. How do I use the search bar (on my laptop/computer AND/OR on my phone/tablet)?
● https://www.loom.com/share/b473704062f14e1792f61c90ef640af8

6. What’s the difference between all the calls offered?
● Group Orientation = a live call on Zoom specifically dedicated to reviewing The MSing Link orientation with the opportunity to ask questions about how to use/navigate the program.

  • Click HERE to sign up for a group orientation call

● Facebook Live Chat = a live chat in our Facebook group where I’ll share updates in the program (ie. what videos are releasing within this week) + answer a few MSing Link members' questions and/or share a topic of the week (ie. symptom management strategy, motivation tip, etc.). To join us, check the MSing Link content calendar / “What’s to Come” graphic for the day/time and tune in to our Facebook group at that time! If you don’t see me live, refresh the page until you do!

● MSing Link Group Check-in Call = a live call on Zoom where I answer MSing Link members questions about the exercises, symptom management, exercise modifications, etc! Anything is fair game! It’s also an opportunity to ask other MSing Link members questions to gain insight on symptom management/what’s working or what’s not working. You’ll receive the Zoom link

● MSing Linkers Support Group = a support group for MSing Link members! These calls are NOT recorded so that all members have privacy. To get added to our support group, please email our Support Group Facilitator and MSing Link member, Debbie, at [email protected]

7. Where do I sign up for a Group Orientation call on Zoom?
● Click HERE to sign up for a group orientation call

8. How can I access the Facebook Group?
●  Request to join using this link: https://www.facebook.com/groups/TheMSingLink

  • If you’ve previously asked to join the group and have not yet been admitted, please email [email protected] to let us know.

  • If you requested to join this group prior to being a MSing Link member, we likely didn’t get notified and need to find your request to approve it.

9. What is the Mentor Membership?
● The Mentor Membership is my 1:1 private coaching where I work closely with MSing Link members to create a personalized exercise program geared towards their specific symptoms and goals so that they can feel confident they’re doing exactly what it takes to keep moving forward! To apply for the Mentor Membership, please click HERE.

10. How do I switch my MSing Link membership type (ie. switch from monthly to semi-annual)?
● To switch membership types, you’ll need to cancel your current membership then sign up for the membership you want to switch to! To cancel, see the instructions below:

11. How do I cancel my MSing Link Membership?
●  Option 1: Find “How To Cancel My Membership” instructions:

12. I'm trying to use The MSing Link app, but it isn't recognizing my username/password. What do I do?
● The MSing Link app is on a different platform than The MSing Link Online Wellness Program, meaning you need to register for the app as if you're a brand new member. You'll find the word "register" in small letters on the main sign in page of the app. To find the app, search "The MSing Link" in your App Store and/or Google Play Store.